Cancellation & Refund Policies

Soul Medicine — Cancellation Policy

• Cancellations made at least 48 hours before an appointment, workshop or event are eligible for a full refund.
• Cancellations within 48 hours may be subject to a cancellation charge reflecting the business's reasonable financial loss.
• Customers may request to transfer their booking to another available date.
• If Soul Medicine cancels an event or appointment, customers receive a full refund or may choose an alternative date.

These terms do not affect your statutory rights under UK consumer law, including any applicable cancellation and refund rights.

Rewire — Cancellation Policy

• These terms apply to Rewire & Rewind and Rewire Recovery.
• At least 48 hours' notice: full refund.
• Less than 48 hours' notice: a reasonable cancellation charge may apply.
• Missed appointments or no-shows: charges may apply according to the actual loss incurred.
• Booking transfers may be offered subject to availability.
• If Rewire cancels a session, customers receive a full refund or may choose an alternative date.

These terms do not affect your statutory rights under UK consumer law, including any applicable cancellation and refund rights.